UX Writing

Portfolio

I’m a UX writer and team lead at Booking.com. My mission is to design content and experiences, with care. Now, more than ever, we need to be mindful about what we communicate and how we design.

MY PROCESS

Understand

I use quantitative and qualitative research to empathize with people.

Define

I combine the observations to develop a strategy, roadmap, KPIs.

Ideate

I work closely with my team to brainstorm and sketch out different ideas.

Create

I write and design content, caring about localization and tone of voice.

Validate

I go back to people and ask for feedback, via A/B testing or usability test.

Easy to find, simple to understand, accessible to everyone

Since 2014, I’ve been working in the travel industry and my goal is to help travellers discover the world and live memorable experiences.

Content is a key element for UX and as such, my writing is clear for everyone, regardless of who they are and where they come from.

For all languages and cultures

The content I write in English is only read by a small percentage of people. All other international users are equally important to me, I keep them into consideration whenever I make a content decision.

Localisation is my most precious skill, I care about the linguistic, cultural and technical aspects of launching a product globally.

 

UX Writing Manifesto

10 principles for writing copy that converts

 

How to create the perfect Portfolio

A guide to showcase your skills and knowledge, what you have accomplished and what you are capable of